Sensitivity Training ISI-1551

Module 1Getting Started

• Housekeeping Items
• The Parking Lot
• Workshop objectives

Module 2Introduction to Sensitivity Training

• Definition
• History
• Who Needs It?
• Goals

Module 3Benefits

• Raising Awareness
• Interaction
• Behavioral Changes
• Productive Workplace

Module 4Stereotypes

• Explicit
• Implicit
• Purpose
• Effects

Module 5Discrimination

• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes

Module 6Sex and Gender Stereotypes

• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes

Module 7Age

• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes

Module 8Disabilities

• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes

Module 9Religion

• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes

Module 10Handling Complaints (I)

• Develop Process
• Publish Process
• Train Employees
• Assess the Effectiveness of the Process

Module 11Handling Complaints (II)

• Gather Information from the Complainant
• Evaluate the Credibility of the Complaint
• Interview Those Involved
• Take Action Against the Offender

Module 12Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations