Communication Strategies ISI-1302

  • 0 upcoming dates
  • $695 per seat

About this class

This is a 1 day instructor led course. Words are the building blocks of communication, but effective communication also requires confidence, the ability to be assertive, and understanding that how we communicate affects the way that message is received. Asking good questions, understanding the answers, and having a working knowledge of the dynamics of communication are all key strategies included in this course, created to help teach students how to make the most of their communication today! This course is an up-to-date, content-rich two-day workshop designed to teach effective communication skills that improve workplace communication. Students learn to ask effective questions, apply active listening skills, and explore dichotomies of communication in an interactive setting. There is a communication strategies workbook for students filled with practical exercises, information, and supplementary reading.

What you'll be able to do

  • The Ten Commandments of Positive Relationships
  • Self - Awareness
  • Communication
  • Communication Barriers
  • Asking Questions
  • Listening Skills
  • Remembering Names
  • Body Language
  • Johari Windows
  • Self - Image
  • Frame of Reference
  • Five Approaches to Relationships
  • Assertiveness
  • Workshop Wrap - Up

Course outline

ModuIe 1: Introduction and Course Overview what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

  1. Module 2The Ten Commandments of Positive Relationships

    • During this session, participants will explore ten ways to build positive relationships,
    • including using uplifting messages.

  2. Module 3Self - Awareness

    • Knowing your fears can help you address them. Participants will complete a self -
    • confidence assessment and then the group will discuss fears and solutions.

  3. Module 4Communication

    • During this session, you will help participants identify their strengths and
    • weaknes ses through a personal exercise and a role - play.

  4. Module 5Communication Barriers

    • After a large group case study, participants will work in small groups to discuss
    • barriers to communication. Participants will also complete a short exercise to
    • illustrate h ow these barriers apply to everyday life.

  5. Module 6Asking Questions

    • This session will examine questioning skills (including open questions, closed
    • questions, and probing) through a lecture and a pairs exercise.

  6. Module 7Listening Skills

  7. Part icipants wi ll work on their listening skills by participating in two quizzes and a

    • role play. We have also provided two lectures for the trainer.

  8. Module 8Remembering Names

    • To start the second day, participants will complete a list of the names of other

  9. part icipant s. Then, the trainer can segue into a discussion on tips for remembering

    • names.

  10. Module 9Body Language

    • To begin this session, the trainer will talk about the idea of body language in a
    • lecture. Then, participants will complete a small group exercise and a large group
    • exercise to explore the concept further.

  11. Module 10Johari Windows

    • The Johari Window is a way of looking at our self - awareness and our ability to ask
    • feedback of others. We will look at the Johari Window in detail during this session.

  12. Module 11Self - Image

    • During this session, we will look at the things people determine from your
    • appearance. Participants will explore this idea further using the pictures gathered
    • from the pre - assignment. The session will conclude with a self - evaluation exerci se.

  13. Module 12Frame of Reference

    • This session will explore our frame of reference and the assumptions that we make
    • through a lecture, large group exercise, and group discussion.

  14. Module 13Five Approaches to Relationships

    • We will begin this topic with a short lecture. Then, participants will explore a

  15. part icular approach of their choice in a small group. Next, each group will report their

    • findings.

  16. Module 14Assertiveness

    • How we see ourselves has an impact on how we interact with others. Through
    • lectur e, case studies, and discussion, this session will investigate ways that

  17. part icipants can improve their self - image and thereby deal with difficult situations

    • assertively and positively.

  18. Module 15Workshop Wrap - Up

    • At the end of the day, students will have an opportunity to ask questions and fill out
    • an action plan.

Download the full outline (PDF)

Run this for a team

Private cohorts run on your dates, at your site or online, with the labs pointed at your environment. Above about four people it usually costs less than buying seats.

Or call 916-920-1700, weekdays 8 to 5 Pacific.

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