Microsoft 365 Administrator Essentials MS-102

Module 1Configure your Microsoft 365 Experience

• Configure your Microsoft 365 experience.
• Manage your tenant subscriptions in Microsoft 365
• Integrate Microsoft 365 with customer engagement apps.
• Complete your tenant configuration in Microsoft 365

Module 2Manage users, contacts, and licenses in Microsoft 365

• Determine the user identity model for your organization.
• Create user accounts in Microsoft 365
• Manage user account settings in Microsoft 365
• Manage user licenses in Microsoft 365
• Recover deleted user accounts in Microsoft 365
• Perform bulk user maintenance in Azure Active Directory
• Create and manage guest users.
• Create and manage contacts.

Module 3Manage groups in Microsoft 365

• Examine groups in Microsoft 365
• Create and manage groups in Microsoft 365
• Create groups in Exchange Online and SharePoint Online

Module 4Add a custom domain in Microsoft 365

• Plan a custom domain for your Microsoft 365 deployment.
• Plan the DNS zones for a custom domain.
• Plan the DNS record requirements for a custom domain.
• Create a custom domain in Microsoft 365

Module 5Configure client connectivity to Microsoft 365

• Examine how automatic client configuration works.
• Explore the DNS records required for client configuration.
• Configure Outlook clients.
• Troubleshoot client connectivity.

Module 6Configure administrative roles in Microsoft 365

• Explore the Microsoft 365 permission model.
• Explore the Microsoft 365 admin roles.
• Assign admin roles to users in Microsoft 365
• Delegate admin roles to partners
• Manage permissions using administrative units in Azure Active Directory
• Elevate privileges using Azure AD Privileged Identity Management

Module 7Manage tenant health and services in Microsoft 365

• Monitor the health of your Microsoft 365 services.
• Monitor tenant health using Microsoft 365 Adoption Score
• Monitor tenant health using Microsoft 365 usage analytics.
• Develop an incident response plan.
• Request assistance from Microsoft

Module 8Deploy Microsoft 365 Apps for enterprise

• Explore Microsoft 365 Apps for enterprise functionality.
• Explore your app compatibility by using the Readiness Toolkit
• Complete a self-service installation of Microsoft 365 Apps for enterprise.
• Deploy Microsoft 365 Apps for enterprise with Microsoft Endpoint Configuration Manager
• Deploy Microsoft 365 Apps for enterprise from the cloud.
• Deploy Microsoft 365 Apps for enterprise from a local source.
• Manage updates to Microsoft 365 Apps for enterprise.
• Explore the update channels for Microsoft 365 Apps for enterprise.
• Manage your cloud apps using the Microsoft 365 Apps admin center.

Module 9Analyze your Microsoft 365 workplace data using Microsoft Viva Insights

• Examine the analytical features of Microsoft Viva Insights
• Create custom analysis with Microsoft Viva Insights
• Configure Microsoft Viva Insights
• Examine Microsoft 365 data sources used in Microsoft Viva Insights
• Prepare organizational data in Microsoft Viva Insights

Module 10Explore identity synchronization

• Examine authentication options in Microsoft 365
• Examine provisioning options in Microsoft 365
• Explore directory synchronization.
• Explore Azure AD Connect

Module 11Prepare for identity synchronization to Microsoft 365

• Plan your Azure Active Directory deployment.
• Prepare for directory synchronization.
• Choose your directory synchronization tool.
• Plan for directory synchronization using Azure AD Connect
• Plan for directory synchronization using Azure AD Connect Cloud Sync
• Implement directory synchronization tools.
• Configure Azure AD Connect prerequisites.
• Configure Azure AD Connect
• Monitor synchronization services using Azure AD Connect Health
• Configure Azure AD Connect Cloud Sync prerequisites.
• Configure Azure AD Connect Cloud Sync

Module 12Manage synchronized identities

• Manage users with directory synchronization.
• Manage groups with directory synchronization.
• Use Azure AD Connect Sync Security Groups to help maintain directory synchronization.
• Configure object filters for directory synchronization.
• Troubleshoot directory synchronization.

Module 13Manage secure user access in Microsoft 365

• Manage user passwords.
• Enable pass-through authentication.
• Enable multi-factor authentication.
• Explore self-service password management.
• Implement Azure AD Smart Lockout
• Implement entitlement packages in Azure AD Identity Governance
• Implement conditional access policies.
• Create and run an access review.
• Investigate authentication issues using sign-in logs.

Module 14Examine threat vectors and data breaches

• Explore today's work and threat landscape.
• Examine how phishing retrieves sensitive information.
• Examine how spoofing deceives users and compromises data security.
• Compare spam and malware.
• Examine how an account breach compromises a user account.
• Examine elevation of privilege attacks
• Examine how data exfiltration moves data out of your tenant.
• Examine how attackers delete data from your tenant.
• Examine how data spillage exposes data outside your tenant.
• Examine other types of attacks.

Module 15Explore the Zero Trust security model

• Examine the principles and components of the Zero Trust model.
• Plan for a Zero Trust security model in your organization
• Examine Microsoft's strategy for Zero Trust networking.
• Adopt a Zero Trust approach.

Module 16Explore security solutions in Microsoft 365 Defender

• Enhance your email security using Exchange Online Protection and Microsoft Defender for Office 365
• Protect your organization's identities using Microsoft Defender for Identity
• Protect your enterprise network against advanced threats using Microsoft Defender for Endpoint
• Protect against cyber-attacks using Microsoft 365 Threat Intelligence
• Provide insight into suspicious activity using Microsoft Cloud App Security

Module 17Examine Microsoft Secure Score

• Explore Microsoft Secure Score
• Assess your security posture with Microsoft Secure Score
• Improve your secure score.
• Track your Microsoft Secure Score history and meet your goals.

Module 18Examine Privileged Identity Management

• Explore Privileged Identity Management in Azure AD
• Configure Privileged Identity Management
• Audit Privileged Identity Management
• Explore Microsoft Identity Manager
• Control privileged admin tasks using Privileged Access Management

Module 19Examine Azure Identity Protection

• Explore Azure Identity Protection
• Enable the default protection policies in Azure Identity Protection
• Explore the vulnerabilities and risk events detected by Azure Identity Protection
• Plan your identity investigation.

Module 20Examine Exchange Online Protection

• Examine the anti-malware pipeline.
• Detect messages with spam or malware using Zero-hour auto purge.
• Explore anti-spoofing protection provided by Exchange Online Protection
• Explore other anti-spoofing protection.
• Examine outbound spam filtering.

Module 21Examine Microsoft Defender for Office 365

• Climb the security ladder from EOP to Microsoft Defender for Office 365
• Expand EOP protections by using Safe Attachments and Safe Links
• Manage spoofed intelligence.
• Configure outbound spam filtering policies.
• Unblock users from sending email.

Module 22Manage Safe Attachments

• Protect users from malicious attachments by using Safe Attachments
• Create Safe Attachment policies using Microsoft Defender for Office 365
• Create Safe Attachments policies using PowerShell.
• Modify an existing Safe Attachments policy.
• Create a transport rule to bypass a Safe Attachments policy.
• Examine the end-user experience with Safe Attachments

Module 23Manage Safe Links

• Protect users from malicious URLs by using Safe Links
• Create Safe Links policies using Microsoft 365 Defender
• Create Safe Links policies using PowerShell.
• Modify an existing Safe Links policy.
• Create a transport rule to bypass a Safe Links policy.
• Examine the end-user experience with Safe Links

Module 24Explore threat intelligence in Microsoft 365 Defender

• Explore Microsoft Intelligent Security Graph
• Explore alert policies in Microsoft 365
• Run automated investigations and responses.
• Explore threat hunting with Microsoft Threat Protection
• Explore advanced threat hunting in Microsoft 365 Defender
• Explore threat analytics in Microsoft 365
• Identify threat issues using Microsoft Defender reports.

Module 25Implement app protection by using Microsoft Defender for Cloud Apps

• Explore Microsoft Defender Cloud Apps
• Deploy Microsoft Defender for Cloud Apps
• Configure file policies in Microsoft Defender for Cloud Apps
• Manage and respond to alerts in Microsoft Defender for Cloud Apps
• Configure Cloud Discovery in Microsoft Defender for Cloud Apps
• Troubleshoot Cloud Discovery in Microsoft Defender for Cloud Apps

Module 26Implement endpoint protection by using Microsoft Defender for Endpoint

• Explore Microsoft Defender for Endpoint
• Configure Microsoft Defender for Endpoint in Microsoft Intune
• Onboard devices in Microsoft Defender for Endpoint
• Manage endpoint vulnerabilities with Microsoft Defender Vulnerability Management
• Manage device discovery and vulnerability assessment.
• Reduce your threat and vulnerability exposure.

Module 27Implement threat protection by using Microsoft Defender for Office 365

• Explore the Microsoft Defender for Office 365 protection stack.
• Investigate security attacks by using Threat Explorer
• Identify cybersecurity issues by using Threat Trackers
• Prepare for attacks with Attack simulation training.