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ITIL 4 Foundation Certification Course ISI-1315E

  • 0 upcoming dates
  • $2,495 per seat

About this class

ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 ® also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

The ITIL 4 Foundation course is 3 day class, based on the exam specifications specified by AXELOS for the ITIL 4 Foundation certification. The fundamental objective this course is to help the participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL 4 Foundation exam. In addition, the Pro edition offers a rich learning experience that helps the participants understand ITIL 4 and relate ITIL to their own work environment. This rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.

The ITIL 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4.

As part of this course, all candidates will receive an exam voucher for the ITIL 4 ® Foundation exam through Peoplecert. As of February 1, 2022, all exams will be administered in an online proctored format only. Exams can be scheduled at www.peoplecert.org. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators

ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

What you'll be able to do

  • Course Introduction
  • Service Management: Key Concepts
  • The Guiding Principles
  • The Four Dimensions Of Service Management
  • The Service Value System
  • Continual Improvement
  • The ITIL® Practices

Course outline

  1. Module 1Course Introduction

    • Let’s Get to Know Each Other
    • Course Agenda
    • Introduction to IT Service Management in the Modern World
    • Introduction to ITIL® 4
    • St ructure and Benefits of ITIL® 4
    • Case Study: Axle Car Hire
    • Case Study: Meet the Key People at Axle
    • Case Study: The CIOs Vision for Axle
    • Exam Details
    • ITIL® 4 Certification Scheme

  2. Module 2Service Management: Key Concepts

    • Intent and Context
    • Key Terms Covered in the Module
    • Module Learning Objectives
    • Value and Value Co- Creation
    • Value: Service, Products, and Resources
    • Service Relationships
    • Value: Outcomes, Costs, and Risks

  3. Module 3The Guiding Principles

    • Intent and Context
    • Identifying Guiding Principles
    • Key Terms Covered in the Module
    • Module Learning Objectives
    • The Seven Guiding Principles
    • Applying the Guiding Principles

  4. Module 4The Four Dimensions Of Service Management

    • Intent and Context
    • The Four Dimensions
    • Key Terms Covered in the Module
    • The Four Dimensions and Service Value System
    • Module Learning Objectives
    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
    • External Factors and Pestle Model

  5. Module 5The Service Value System

    • Intent and Context
    • Service Value System and Service Value Chain
    • Module Learning Objectives
    • Overview of Service Value System
    • Overview of the Service Value Chain

  6. Module 6Continual Improvement

    • Intent and Context
    • Key Terms Covered in the Module
    • Introduction to Continual Improvement
    • Module Learning Objectives
    • The Continual Improvem ent Model
    • Relationship between Continual Improvement and Guiding Principles

  7. Module 7The ITIL® Practices

    • Intent and Context
    • ITIL® Management Practices
    • Key Terms Covered in the Module
    • Module Learning Objectives
    • The Continual Improvement Practice
    • The Change Control Pra ctice
    • The Incident Management Practice
    • The Problem Management Practice
    • The Service Request Management Practice
    • The Service Desk Practice
    • The Service Level Management Practice
    • Purpose of ITIL® Practices
    • ITIL® 4 Foundation Certification
    • Course
    • I nstructor - led, Hands - on Course ISI-1 315E Days

Download the full outline (PDF)

Before you attend

Experience and knowledge of IT computing environments are useful, but not essential. Course Materials The student kit includes a workbook and other ne cessary materials for this class.

Run this for a team

Private cohorts run on your dates, at your site or online, with the labs pointed at your environment. Above about four people it usually costs less than buying seats.

Or call 916-920-1700, weekdays 8 to 5 Pacific.

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