Microsoft

Introduction to Microsoft 365 and AI Administration AB-900

This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents.

  • 1 upcoming date 1 open for booking
  • $695 per seat

Upcoming dates

Dates Where Status Seat Book
Dec 11 2026 Live Online 6:00 AM to 2:00 PM PT Confirmed to run Partner led $695

See every class on the schedule

About this class

This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how Copilot and agents can utilize AI to automate tasks, enhance collaboration, and personalize user experiences across the Microsoft 365 suite.

Who Should Attend?

This course is designed for beginning-level technical IT/Pros and novice administrators seeking foundational understanding of Microsoft 365 services and Microsoft 365 Copilot. Learners are introduced to the essential components, concepts, and capabilities they need to utilize and manage Microsoft 365, Copilot, and agents without requiring prior hands-on experience.

What you'll be able to do

  • Protect and govern Microsoft 365 data
  • Explore Microsoft 365 Copilot and agents
  • Perform basic administrative tasks for Microsoft
  • Perform basic administrative tasks for Microsoft

Course outline

seeking foundational understanding of Microsoft 365 services and Microsoft 365 Copilot. Learners are introduced to the essential components, concepts, and capabilities they need to utilize and manage Microsoft 365, Copilot, and agents without requiring prior hands - on experience. Analyze the Zero Trust security model Implement Zero Trust in Microsoft 365 Examine threat protection and intelligence in Microsoft 365 Explore Microsoft 365 security foundations

  1. Module 2

    • Manage access and permissions in Microsoft 365
    • Explore identity and access management in Microsoft Entra
    • Troubleshoot and monitor identity security
    • Module assessment
    • Explore the Microsoft 365 ecosystem and core service components
    • Explore the Microsoft 365 admin center and key admin tools
    • Introduction to Microsoft 365 core services and
    • admin controls
    • Establish security, identity, and compliance foundations
    • Assign admin roles using Role- Based Access Control
    • Module assessment
  2. Module 3Protect and govern Microsoft 365 data

    • Identify and respond to data risks with Microsoft Purview
    • Examine compliance, AI data discovery, and eDiscoveryw
    • Explore oversharing and data access governance in SharePoint
    • Explore data protection in Microsoft 365 Copilot
    • Module assessment
  3. Module 4Explore Microsoft 365 Copilot and agents

    • What are agents?
    • Compare Microsoft 365 Copilot and agents
    • Compare Microsoft 365 Copilot licensing models
    • Plan and deploy Microsoft 365 Copilot and agents
    • Explore real - world use cases for Copilot and agents
    • Module assessment
  4. Module 5Perform basic administrative tasks for Microsoft

    • 365 Copilot
    • Manage Copilot licenses and pay - as - you- go billing
    • Monitor and adjust pay - as - you- go Copilot usage
    • Monitor Microsoft 365 Copilot usage and adoption
    • Manage and govern Microsoft 365 Copilot prompts
    • Apply operational best practices for Microsoft 365 Copilot
    • Module assessment
  5. Module 6Perform basic administrative tasks for Microsoft

    • 365 Copilot agents
    • Create a Microsoft 365 Copilot Chat agent - Part 1
    • Create a Microsoft 365 Copilot Chat agent - Part 2
    • Create a SharePoint agent
    • Test and edit your agents
    • Manage user access and permissions for agents
    • Examine agent approval and governance
    • Monitor and manage the agent lifecycle
    • Module assessment

Download the full outline (PDF)

Who this is for

  • This course is designed for beginning -

Run this for a team

Private cohorts run on your dates, at your site or online, with the labs pointed at your environment. Above about four people it usually costs less than buying seats.

Or call 916-920-1700, weekdays 8 to 5 Pacific.

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