IT Service Management with System Center Service Manager 2016

Course Number: 10965D

• Vendor: Microsoft
• Category: Microsoft Technical Courses
• Prerequisites
• List Price

Description

This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Using hands-on labs, students will learn the following:

-Where Service Manager sits within the System Center 2016 product.
-What business and technical needs Service Manager is designed to meet.
-How Service Manager aligns itself to ITIL and MOF.
-How to architect and implement a System Center 2016 Service Manager deployment.
-How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.
-How to customize System Center 2016 Service Manager to be in line with corporate standards.
-How to configure Incident and Problem Management.
-How to configure Activity, Change and Release Management.
-How to configure Service Requests.
-How to configure Service Level Management.
-How to customize the Self-Service Portal.
-How to configure Reporting and Analysis.
-How to troubleshoot Service Manager and perform disaster recovery.
-How to create customized Service Manager forms.

Prerequisites

Before attending this course, students must have:
-Working knowledge of Windows Server 2012 R2 and Windows Server 2016.
-Working knowledge of SQL Server 2012 and SQL Server 2014.
-An understanding of the IT management processes that are included with ITIL and MOF.

List Price

$2995.00