Course Number: ISI-1619

Description

This course teaches leaders and practitioners how to plan, design, and prototype task-seeking AI assistants that use tools, memory, and multi-step workflows. Students will learn to map business processes to agentic workflows, compare platform options including Microsoft Copilot Studio, Power Automate, and Amazon Bedrock Agents, and implement safety controls such as tool scopes, confirmation gates, and audit trails. The course emphasizes practical implementation patterns and organizational adoption strategies.

Participants will gain hands-on experience designing agent architectures (planners, routers, reviewers, tool-callers), configuring multi-step workflows with human-in-the-loop controls, implementing data permissions and security, building reliability patterns with fallbacks and retries, and creating adoption plans with change management strategies. Through progressive labs and a capstone project, students will develop a complete agent proof-of-concept ready for organizational review.

Who should attend?
This course is designed for leaders designing AI-assisted processes across operations, customer experience, finance, HR, claims, and related business domains. Product and operations leads, solution owners and architects, business process analysts, and technical leads implementing agentic AI solutions will benefit from this practical, implementation-focused curriculum.

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Prerequisites

Prior to attending this course, students should have:

-Comfort with business process mapping and workflow design
-Understanding of organizational processes and approval workflows
-Familiarity with enterprise software systems and integrations (helpful but not required)
-Modern web browser with internet access
-Access to Microsoft Copilot Studio and Power Automate, or Amazon Bedrock Agents (instructor demos available if access is limited)

List Price

$1995.00