Supporting and Troubleshooting Windows 10

The following is a list of available Supporting and Troubleshooting Windows 10 classes at ISInc. If you do not see the course you are interested in, please contact us. We can setup dedicated, online and onsite classes too! Minimum students required: 4, Maximum students: 15


Course Number: 10982C

Description

This five-day, instructor-led course provides students with the knowledge and skills that they need to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course: 70-697, Configuring Windows Devices and 70-698, Installing and Configuring Windows 10

Prerequisites

Before attending this course, students must have the following skills and knowledge:
-Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
-Microsoft Active Directory Domain Services (AD DS) principles.
-Understanding of the Public Key Infrastructure (PKI) components.
-Windows Server 2016 fundamentals.
-Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

List Price

$2895.00

Upcoming Classes

Available classes for Supporting and Troubleshooting Windows 10
Start Date End Date Class Status Days Location
10/29/2018 11/02/2018 Seats Available Consecutive days Sacramento CA Enroll
10/29/2018 11/02/2018 Seats Available Consecutive days Live Online Enroll
12/10/2018 12/14/2018 Seats Available Consecutive days Live Online Enroll
12/10/2018 12/14/2018 Seats Available Consecutive days Sacramento CA Enroll
02/04/2019 02/08/2019 Seats Available Consecutive days Sacramento CA Enroll
02/04/2019 02/08/2019 Seats Available Consecutive days Live Online Enroll
04/08/2019 04/12/2019 Seats Available Consecutive days Live Online Enroll
04/08/2019 04/12/2019 Seats Available Consecutive days Sacramento CA Enroll
06/03/2019 06/07/2019 Seats Available Consecutive days Sacramento CA Enroll