IT Service Management with System Center Service Manager 2016

The following is a list of available IT Service Management with System Center Service Manager 2016 classes at ISInc. If you do not see the course you are interested in, please contact us. We can setup dedicated, online and onsite classes too! Minimum students required: 4, Maximum students: 15


Course Number: 10965D

Description

This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Using hands-on labs, students will learn the following:

-Where Service Manager sits within the System Center 2016 product.
-What business and technical needs Service Manager is designed to meet.
-How Service Manager aligns itself to ITIL and MOF.
-How to architect and implement a System Center 2016 Service Manager deployment.
-How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.
-How to customize System Center 2016 Service Manager to be in line with corporate standards.
-How to configure Incident and Problem Management.
-How to configure Activity, Change and Release Management.
-How to configure Service Requests.
-How to configure Service Level Management.
-How to customize the Self-Service Portal.
-How to configure Reporting and Analysis.
-How to troubleshoot Service Manager and perform disaster recovery.
-How to create customized Service Manager forms.

Prerequisites


Before attending this course, students must have:
-Working knowledge of Windows Server 2012 R2 and Windows Server 2016.
-Working knowledge of SQL Server 2012 and SQL Server 2014.
-An understanding of the IT management processes that are included with ITIL and MOF.

List Price

$2995.00