ITIL Foundation Certification Course

The following is a list of available ITIL Foundation Certification Course classes at ISInc. If you do not see the course you are interested in, please contact us. We can setup dedicated, online and onsite classes too! Minimum students required: 4, Maximum students: 15

The selected course is not currently active. Please contact an ISInc representative if you are interested in more information about this course.

Course Number: ISI-1315C


This three day instructor-led course teaches IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also provides delegates with the information needed for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.

Delivered over three days the course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.

This course is appropriate for all IT staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.

This course is for IT Managers and Practitioners involved in the strategy, design, implementation, and on-going delivery of business-used IT services and for anyone who requires an insight into Service Management best practice.

This course prepares students for the ITIL Foundation Certificate Examination. The multiple-choice exam contains 40 questions. To pass, students must get 26 or more questions correct, a 65% passing grade.
The exam may be scheduled and taken at ISInc, however the exam fee is not included in the price of the training class.


Experience and knowledge of IT computing environments are useful, but not essential.

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