Telephone Techniques

The following is a list of available Telephone Techniques classes at ISInc. If you do not see the course you are interested in, please contact us. We can setup dedicated, online and onsite classes too! Minimum students required: 4, Maximum students: 15

Course Number: ISI-1171

To the person on the phone, you are the company you represent.


This workshop will go far in helping you develop the basic skills you need to be an effective professional person on the telephone. This course is appropriate for new employees in a telephone-based customer service role in any industry or current employees in this role in need of developing these skills.

Through this workshop participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole.. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.



List Price