Cancellation and reschedule policy

This page still needs your real policy. Customers are asked to agree to it before they can reserve a seat, so replace everything below with your own terms.

Cancelling or rescheduling

Set out how much notice you need, what a late cancellation costs, and how many times a seat can be moved to another date.

If we cancel a class

Say what happens when a date does not run: the alternatives you offer and how refunds or credits work.

Substitutions

Say whether a company can send somebody else in place of the person booked, and how much notice that needs.

No shows

Say what happens when somebody does not attend and did not tell you.