Microsoft Dynamics 365 Customer Service

Course Number: MB-230

• Vendor: Microsoft
• Category: Other Courses
• Outline: Microsoft Dynamics 365 Customer Service PDF
• Prerequisites
• List Price
• Upcoming Classes

Description

Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you?ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

Who Should Attend?
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

Prerequisites

This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service.

List Price

$2495.00

Upcoming Classes

Available classes for Microsoft Dynamics 365 Customer Service

Start Date	End Date	Class Status	Days	Location	Start Time
03/16/2026	03/19/2026	Seats Available	Consecutive days	Live Online	6:00am	Enroll
07/20/2026	07/23/2026	Seats Available	Consecutive days	Live Online	6:00am	Enroll
09/14/2026	09/17/2026	Seats Available	Consecutive days	Live Online	6:00am	Enroll
01/18/2027	01/21/2027	Seats Available	Consecutive days	Live Online	6:00am	Enroll