The following is a list of available IT Service Management with System Center Service Manager classes at ISInc. If you do not see the course you are interested in, please contact us. We can setup dedicated, online and onsite classes too! Minimum students required: 4, Maximum students: 15
Discover how to architect and implement a System Center 2012 R2 Service Manager deployment.
This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager. Using hands-on labs, students will learn the following:
Where Service Manager sits within the System Center 2012 R2 product.
What business and technical needs Service Manager is designed to meet
How Service Manager aligns itself to ITIL and MOF.
How to architect and implement a System Center 2012 R2 Service Manager deployment.
How to upgrade an existing Service Manager 2010 environment to System Center 2012.
-How to customize System Center 2012 R2 Service Manager to be in line with corporate standards.
-How to configure Incident and Problem Management.
-How to configure Activity, Change and Release Management.
-How to configure Service Requests.
-How to configure Service Level Management.
-How to customize the Self-Service Portal.
-How to configure Reporting and Analysis.
-How to troubleshoot Service Manager and perform disaster recovery.
-How to create customized Service Manager forms.
This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager.
Before attending this course, students must have:
-Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
-Working knowledge of SQL Server 2008 R2 and SQL Server 2012.
-An understanding of the IT management processes that are included with ITIL and MOF.
$2995.00
Serving the business community since 1982, ISInc provides in depth, hands-on training on a wide variety of topics
2554 Millcreek Drive
Sacramento CA 95833
Tel: 800-877-1707
Email: [email protected]