Planning, Deploying and Managing System Center Service Manager 2010

Course Number: 50217

• Vendor: Microsoft
• Category: Microsoft Technical Courses
• Prerequisites
• List Price
• Upcoming Classes

Description

This four-day instructor-led course provides students with knowledge and skills to install and configure System Center Service Manager. The course focuses on implementing, configuring and integrating Service Manager with other System Center products. It also focuses on how IT processes such as the Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) can be implemented side-by-side with Service Manager.

This course is intended for IT Professionals who have at least one year of experience with IT processes or one or more System Center products (Operations Manager, Configuration Manager).

Additionally, this course is intended for administrators who are responsible for configuring and managing a System Center Service Manager implementation. They have one to three years of experience supporting a service desk. Furthermore, this course is also intended for IT Operations people who implement IT processes and want to understand how Service Manager works from a technical perspective.

After completing this course, students will be able to implement and configure Service Manager in the enterprise environment

Prerequisites

Before attending this course, students should have the following skills and knowledge:
Attended course 6451: Planning, Deploying and Managing System Center Configuration Manager 2007 or have equivalent knowledge and skills; Attended course 50028D: Installing Configuring Operations Manager 2007 R2 or have equivalent knowledge and skills; Experience with ITIL and MOF processes; Experience with Active Directory configuration; Experience with deployment, configuration, and troubleshooting Windows-based computers; Working knowledge of IIS Server; Working knowledge of TCP/IP networking; Working knowledge of SQL Server; Working knowledge of basic public key infrastructure (PKI) concepts

List Price

$2300.00

Upcoming Classes

Available classes for Planning, Deploying and Managing System Center Service Manager 2010

Start Date	End Date	Class Status	Days	Location
08/27/2012	08/30/2012	Seats Available	Consecutive days	Sacramento CA	Enroll
11/13/2012	11/15/2012	Seats Available	Consecutive days	Sacramento CA	Enroll
02/19/2013	02/22/2013	Seats Available	Consecutive days	Sacramento CA	Enroll