Sacramento, CA 95833
(800) 877-1707
Help Desk Workshop
The following is a list of available Help Desk Workshop classes at ISInc. If you do not see the course you are interested in, please contact us. We can setup dedicated, online and onsite classes too!
Course Number: ISI-1139
Work with tools of the trade; learn to identify & isolate problems
- Category: Other Courses
- Outline: Help Desk Workshop PDF
- Prerequisites
- List Price
- Upcoming Classes
Description
This course is designed for all staff in the help desk and support center environment. Students will be introduced to the roles and responsibilities needed to provide the highest levels of customer service. The course focuses on essential help desk tools, trouble tickets and problem-solving tool and techniques.
Prerequisites
Before attending this course, students should have attended the following courses or have equivalent knowledge and experience: Course APLUS01, Hardware Troubleshooting & Repair (A+); Course APLUS02, Software Support and Troubleshooting (A+); abd Course NETPL, Fundamentals of Networking
List Price
$1450.00
Upcoming Classes
| Start Date | End Date | Class Status | Days | Location | |
|---|---|---|---|---|---|
| 01/20/2009 | 01/22/2009 | Seats Available | Consecutive days | Sacramento CA | Enroll |
| 02/17/2009 | 02/19/2009 | Seats Available | Consecutive days | Sacramento CA | Enroll |
| 03/31/2009 | 04/02/2009 | Seats Available | Consecutive days | Sacramento CA | Enroll |
| 05/26/2009 | 05/28/2009 | Seats Available | Consecutive days | Sacramento CA | Enroll |
| 07/20/2009 | 07/22/2009 | Seats Available | Consecutive days | Sacramento CA | Enroll |